Return & Refund Policy
Last updated: [03-08-2026]
Every saree is checked and photographed before it is packed. If something still goes wrong at our end, we will put it right.
Please read this page before ordering — it explains exactly what we can and cannot take back.
The Short Version
| We accept returns for | Damage in transit, manufacturing defects, wrong item, missing item |
| We do not accept | Change of mind, "didn't suit me", colour looked different on screen |
| Time to report | Within 24hours of delivery |
| Return shipping | You courier it back, we reimburse up to 100/- |
| Refund method | Back to your original payment method |
| Sale items | Not returnable for any other reason — but damage, defects and wrong items are always covered |
What Qualifies for a Return
We will replace or refund your order if:
- The saree arrived damaged — torn, stained, or water-damaged in transit
- The saree has a manufacturing defect — a weaving fault, a broken zari run, a print or dye flaw that is not characteristic of the fabric
- We sent the wrong item — a different saree, colour or design from the one you ordered
- Something is missing — the blouse piece, or an item from a multi-saree order
What Does Not Qualify
We are not able to accept returns in these cases:
- Change of mind. We do not offer returns because a saree did not suit you, did not match an outfit, or was no longer needed. We are a small store and every saree is stocked in single quantity.
- Colour difference between your screen and the fabric. Screens render colour differently. This is a display limitation, not a defect. If shade is critical, message us on WhatsApp before ordering and we will send you a daylight video of the actual piece.
- Natural irregularities in handloom and handwork. Slight variation in weave, zari density, print alignment, butta spacing and finish is characteristic of hand-made textiles.
- Minor variation in measurements, within the tolerance stated on the product page.
- A saree that has been worn, washed, dry-cleaned, starched, ironed or altered in any way.
- A blouse piece that has been cut or stitched. Once cut, it cannot be returned.
- Items returned without original tags and packaging.
- Damage reported more than 24hours after delivery.
Sale and Discounted Items
Sarees bought during a sale or with a discount code are final sale. They cannot be returned or exchanged because you changed your mind.
To be clear: this does not take away your rights if something is wrong at our end. If a sale item arrives damaged, defective, or is the wrong saree, it is covered exactly like a full-price order. Those protections apply to every purchase, without exception.
How to Raise a Return
Message us on WhatsApp at +91 84318-22240 within 24hours of delivery, with:
- Your order number
- Clear photographs of the issue, in daylight
- A photograph of the outer packaging and courier label
- Your unboxing video, if you have one
We will respond within 24 working hours and tell you whether the return is approved.
We strongly recommend recording an unboxing video — one continuous clip from the sealed parcel to the opened saree. It is the fastest way for us to approve a damage claim, and without it a transit-damage claim can be difficult for us to settle with the courier.
Sending the Saree Back
Once we approve your return:
- Courier the saree back to our Chitradurga address using any reliable courier
- Pack it in the original packaging, with all tags attached
- Share the courier receipt and tracking number with us on WhatsApp
- We reimburse your return shipping up to ₹100, added to your refund. Send us the receipt — we cannot reimburse without it.
Please do not send the parcel back before we have approved the return. Unapproved returns cannot be processed and will be sent back to you.
Return address: The Saree Destination, Kalaniketan Vasavi Mahal Road, Chitradurga, Karnataka, India Phone: +91 84318-22240
After We Receive It
We inspect the returned saree within 2 working days of receiving it and confirm the outcome on WhatsApp.
If the saree does not match the condition described when the return was raised — if it has been worn, washed, or the blouse cut — we will send it back to you and cannot issue a refund.
Refunds
Approved refunds are processed within 3–5 working days of inspection.
Refunds go back to your original payment method — the same card, UPI ID or bank account you paid from. The amount reaches you within 5–7 working days after we process it, depending on your bank.
Your refund covers the full price you paid for the saree, plus approved return shipping. Since forward shipping is free on all our orders, there is nothing deducted for it.
Replacements
If you would prefer a replacement rather than a refund, and the same saree is still in stock, we will send it at no additional cost.
Because most of our sarees are stocked in single quantity, a replacement of the identical piece is often not possible. In that case we will offer you a refund, or help you choose another saree of equal value.
Cancellations
You can cancel your order free of charge any time before it is dispatched — see our Shipping Policy. Once the parcel is with the courier, it cannot be cancelled.
As all orders are prepaid, refusing a delivery does not cancel the order. If you refuse a parcel that is not damaged or incorrect, and it returns to us, we refund the order value less the actual return shipping cost we incur.
International Orders
Returns on orders shipped outside India are handled case by case. Please contact us on WhatsApp before shipping anything back. We do not reimburse international return shipping, customs duties or import taxes.
Contact Us
The Saree Destination WhatsApp / Phone: +91 84318-22240 Website: www.sareedestination.com