Shipping Policy

At The Saree Destination, we know that waiting for a saree you have already fallen in love with is the hardest part. We pack every order by hand and ship through established courier partners — DTDC, Professional Couriers and India Post — so that your order reaches you in the same condition it left our store.

Order Processing

Orders are packed and handed to the courier within 1–2 working days of payment confirmation. Orders placed on Sundays and public holidays are processed on the next working day.

Once your parcel is picked up, we send you a tracking number on WhatsApp and by email. You can follow the parcel from our warehouse to your door.

Delivery Timelines

Delivery time depends on where you are. As a guide:

These timelines begin from the date of dispatch, not the date of order. Festival weeks, regional strikes, weather disruptions and courier backlogs can add a day or two — we will keep you posted if your parcel is running late.

Shipping Charges

Shipping is free across India on every order. No minimum order value, no hidden handling fees, no surprises at checkout.

We currently ship within India only.

Changing Your Delivery Address

We can update your delivery address only before the parcel is handed to the courier. Message us on WhatsApp as soon as possible with your order number. Once the parcel is in transit, the address is locked by the courier and cannot be changed.

If Your Parcel Arrives Damaged

If the outer packaging is visibly torn, wet or tampered with, please refuse the delivery and tell the courier executive the parcel is damaged. Then message us with your order number.

If you notice damage only after opening the parcel, contact us within 24hours of delivery with your order number and clear photographs of the product and the packaging. We will arrange a replacement or a full refund.

We ask for the 24-hour window because courier partners will not accept damage claims raised later, and photographs are what let us make the claim on your behalf.

If Your Parcel Is Lost

If a parcel is lost in transit or marked delivered but never reached you, we will investigate with the courier. If the parcel cannot be traced, we refund the full order amount to your original payment method.

Cancellation Policy

You can cancel your order free of charge any time before it has been dispatched. Message us on WhatsApp or call us with your order number and we will cancel it and refund you in full.

Once the parcel has been handed to the courier, the order can no longer be cancelled, as it is already in the courier network and out of our hands.

Refunds

Approved refunds are processed within 3–5 working days. The amount reaches your original payment method within 5–7 working days after that, depending on your bank or card issuer.

Need Help?

The fastest way to reach us is WhatsApp — we usually reply within a few hours during business hours.

WhatsApp / Phone: +91-84318-22240 / +91-88801-06664 Store: Kalaniketan, Vasavi Mahal Road, Chitradurga

Please keep your order number handy when you get in touch. It helps us pull up your parcel straight away.